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Design thinking is the structured, linear process IDEO and the Stanford d-school created to help business people create better solutions than sitting in a bar and writing on the back of a napkin. If you have teams following this process consider these 3 metrics to ensure your organization is measuring the change in behavior: Frequency… Continue reading 3 Design thinking metrics

Design is about solving problems for the customer with a particular focus, using a set of technologies. People who are trained to be designers bring a certain set of skills and techniques that are helpful to elevate the solution. However, most designers I know are human. And human performance is distributed normally. What this means… Continue reading Designers whining about the statement “everyone is a designer” – huh?

You have prided yourself in delivering quality products and services. That is what you are known for. Over the years there has never been anyone quite like you. But today the little upstarts are passing you by. Why don’t you do something about it? Oh you are! Then let’s see it. Why can’t you show… Continue reading Change is inevitable, manage the risk

The agile manifesto has four points: Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan While many organizations I work with struggle with aspects of each of these, the customer collaboration seems to be almost absent. Many organizations have started… Continue reading Why does enterprise agile seem to forget the customer?

Grids of data are difficult to interpret. Dashboards of summary charts of that data are only one step better. It still takes time to look at and interpret what needs to be done. Dashboards really should do the job of interpretation for the user. Show a list of the items that need to be done… Continue reading Dashboards are not useful filled with summary charts