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Lisette takes us back through five of our favorite episodes of Digital Reimagined, to wrap up a year packed with crowd-sourced thought leadership. At 1:03 we are introduced at number 2: Top 5 Episodes of 2020

Understanding the Customer Experience (feat. David Muhammad and Michael Pullen) David and Michael talk about knowing who your customers and users are, and the importance of understanding the customer experience in your digital transformation. Understanding the Customer Experience (feat. David Muhammad and Michael Pullen) Transcript Lisette Diamant: 0:00Welcome to Digital Reimagined, a podcast packed with… Continue reading Digital Reimagined

Listen to the story about doing it the client way: Highlights from LeapFrog Systems: Strategy and Delivery Practices Selections from our Frogger Friday calls centered on our strategy and delivery practices, and kicking off our next series diving deeper into these topics.  Lisette Diamant : 0:01Welcome to Digital Froggers, a podcast brought to you by… Continue reading Digital Froggers
Highlights from LeapFrog Systems: Strategy and Delivery Practices

Listen in to the discussion about prototyping:Top 5 Must Do’s of Enterprise Innovation: Prototyping (feat. Greg Ladas and Michael Pullen) Transcript Lisette Diamant : 0:01 Welcome to Digital Froggers, a podcast brought to you by LeapFrog Systems. I’m Lisette Diamant, LeapFrog Systems’ Digital Brand Manager, and I’ll be your host. On today’s episode of Digital Froggers,… Continue reading Digital Froggers
Top 5 Must Do’s of Enterprise Innovation: Prototyping

Michael and Greg talk through the topic of Design Thinking, a must-do for enterprises who are looking to innovate in their transformations:  Top 5 Must Do’s of Enterprise Innovation: Design Thinking (feat. Greg Ladas and Michael Pullen) Transcript: Welcome to digital froggers, a podcast brought to you by LeapFrog Systems. I am Lisette Diamant, LeapFrog… Continue reading Digital Froggers: Top 5 Must Do’s of Enterprise Innovation: Design Thinking (feat. Greg Ladas and Michael Pullen)

Jodi Viniello, Chief Innovation and Transformation Officer at Embrace Home Loans, talks through her career journey and how it has enabled her to help scale transformations at a variety of different enterprises. She is also joined by Michael Pullen and Dan Bouchard, two of LeapFrog Systems’ own Froggers.  Scaling Transformation (feat. Jodi Viniello, Michael Pullen,… Continue reading Digital Froggers: Scaling Transformation (feat. Jodi Viniello, Michael Pullen, and Dan Bouchard)

I was watching Sunday Night Football. The Browns were using all the tricks the Patriots used in the Superbowl. They even entered the half winning 6-3. Then the half time ads come on trying to make a man out of all of us demanding that we drink beer, eat beef, and drive pickup trucks. One… Continue reading Hey Marketing, adding a feature to your product is not innovation

I worked with a small team of designers. The application was a large complicated enterprise app. Each team member would work on their design and review within the team of designers. Once we agreed we would review with the product managers. Once we all agreed, the product owner would sign off. This would all go… Continue reading Always open design is a great way to never ship

Seems like a stupid idea to me. You run bad meetings so just get rid of them? So if you should be working together… Don’t. Just go back to your computer and email everyone because…uh… That’s more efficient? Or, well maybe, just keep it to six people because six people suffering through a bad meeting… Continue reading Get rid of meetings

Design thinking is the structured, linear process IDEO and the Stanford d-school created to help business people create better solutions than sitting in a bar and writing on the back of a napkin. If you have teams following this process consider these 3 metrics to ensure your organization is measuring the change in behavior: Frequency… Continue reading 3 Design thinking metrics

Design is about solving problems for the customer with a particular focus, using a set of technologies. People who are trained to be designers bring a certain set of skills and techniques that are helpful to elevate the solution. However, most designers I know are human. And human performance is distributed normally. What this means… Continue reading Designers whining about the statement “everyone is a designer” – huh?

You have prided yourself in delivering quality products and services. That is what you are known for. Over the years there has never been anyone quite like you. But today the little upstarts are passing you by. Why don’t you do something about it? Oh you are! Then let’s see it. Why can’t you show… Continue reading Change is inevitable, manage the risk

The agile manifesto has four points: Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan While many organizations I work with struggle with aspects of each of these, the customer collaboration seems to be almost absent. Many organizations have started… Continue reading Why does enterprise agile seem to forget the customer?

Grids of data are difficult to interpret. Dashboards of summary charts of that data are only one step better. It still takes time to look at and interpret what needs to be done. Dashboards really should do the job of interpretation for the user. Show a list of the items that need to be done… Continue reading Dashboards are not useful filled with summary charts

Research always seems to take too long and no one wants to wait. Managers ask for results or what the report is going to look like. They got the money together and got the project rolling. Now they want to see something happening. Just wait a couple more days or weeks is not going to… Continue reading Got a report? No one wants to wait. How do you keep everyone informed?

Strategy always comes across as something planned by the executives. We have our strategy for the next 5 years. I wonder if we are using strategy to mean objectives and goals. I think that Ann Lantham does a good job describing the issue and definition of strategy in this Forbes article: What The Heck Is… Continue reading What is strategy? I hear people say it all the time but I am not sure what they mean.

We want our employees to learn 1% everyday. How do you get people to make the space in time to do it? Provide training or motivate self driven training … Top down or bottom up? We are looking for people to develop deeper expertise in an area or to broaden something they have. Going out… Continue reading 6X cheaper to train internally than hire externally

Every company encounters a large project that requires many people, lots of time, and a whole bunch of cash. These all create a lot of risk for the project so what should you do about it? We hear people say that they want to improve the user experience or add new features or upgrade the… Continue reading Starting a large project … Focus on outcomes

I just heard this anecdote on the radio. Today cars are 200 times safer (injuries per mile) than they were. We did not try to teach Boston drivers to be better drivers. We changed the systems. The roads, the lights, the seat belts and air bags were all added and improved upon. Sandro Galea spoke… Continue reading 200 reasons to improve the system and not the behavior of people

What I want to do is to get orgs to agree to design the right thing. And that is a solution that we get from observing customers, knowing the business, understanding the technology. With this information we can identify the destination on the horizon. With the destination as the guide we can tack back and… Continue reading I am a big fan of the sailing metaphor when it comes to picking a point on the horizon, tacking towards it and then adjusting as you get closer and realize it is a rocky cliff and not a sandy beach.

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The firm I work for, LeapFrog Systems, enables organizations to execute. We have teams that are embedded within customer organizations delivering at the product and executive levels. My expertise is getting organizations to embed design into their way of working. How do you get an organization to change to adapt to a more external driven… Continue reading My job… Embedding customer obsession

Many people want to start a new company or a new project because they have the next best idea, the next best technology, or a burning issue for themselves. What every entrepreneur and intrapreneur needs is an understanding of the paying customer. They need to understand the context of their problems. With this context they… Continue reading First big mistake when starting a new project… Lack of understanding and context

It is hard to keep the drum beat going. Sometimes the analogy is the drip drip of water. At least with water the drip drip is persistent because the source is still on. I am trying to use writing as a practice for endurance. It is a practice I am using to force myself to… Continue reading Endurance … A commitment to keep going

Earthworms in New England are from Europe and Asia. Hmmm… Earthworms invade New England That was surprising to me. Not that earthworms come from other places but that I did not know.